StenLight high power LED caving head light StenLight Support & Warranty

StenLight Support & Service

We appreciate a StenLight caving lamp is a serious piece of kit, not a sell it and forget it pocket torch, so we're here to help if ever you need us.

Questions?

Got any pre-sales or support questions? Please contact us on 01248 810 001 or by email to mail@excellentstuff.co.uk.

Service & Repair

In the highly unlikely event of your StenLight caving lamp developing a problem please contact us on 01248 810 001 or by email to mail@excellentstuff.co.uk. We'll handle it from there and you can be sure we'll give you our best attention.

StenLight warranty

StenLight caving lamps are backed with a two year warranty (lamps) / 1 year warranty (battery/charger).

If any problems arise with your StenLight product then return it to our address. We will correct the problem as soon as possible or if not possible send you a new replacement. The warranty becomes null and void if the product has been misused, abused or tampered with.

Battery care

It is vital that the Li-ion batteries in your StenLight caving lamp are treated correctly.

With correct treatment the Li-ion battery pack will do a minimum of 300 full charge/discharge cycles. Li-ion battery chemistry does not survive being left discharged 'flat' for long periods of time.

If you are storing your StenLight lamp then remember to fully charge the battery first.

If you are not going to use the lamp for an extended period of time, we would recommend running the lamp every 6-8 weeks to discharge the battery to around 10% remaining and then recharge it completely before further storage.

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Contact Details

Telephone: 01248 810 001

(Open Monday - Friday 9am - 5pm)

Email: mail@excellentstuff.co.uk

Excellent Stuff
ABC Powermarine
Gallows Point
Beaumaris
Anglesey
LL58 8YL

VAT registration: GB 742277039

All prices on this web site include VAT at 20%. A VAT invoice will be provided with all orders.

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About Us

Excellent Stuff is a website operated by Anglesey Boat Company Ltd. trading as ABC Powermarine. We specialise in high quality niche and professional lighting solutions for sports and industry.

Excellent Stuff
 
01248 810 001
mail@excellentstuff.co.uk

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